Terms and conditions

Version of 28 October 2026. These terms apply to buying wine and booking tours and events on doinavin.md. The version in force on the day of your order applies. The Romanian text is the reference text; the Russian and English versions are for information.

1. The seller

S.R.L. „DOINA VIN”, IDNO 1003600017246, VAT code 0200316. Registered office: 82A Vasile Alecsandri St., MD-2012, Chișinău. Winery: 34 Nicolae Iorga St., Răzeni, Ialoveni district. E-mail: [email protected], phone: +373 60 213 339.

2. Your order

Put the wines in your cart and, at checkout, fill in your contact details, delivery and payment. Before you send the order you see the products, the total price with VAT and the delivery cost.
You send the order with the button “Place order and pay”: by pressing it you commit to paying for the order. We e-mail you a confirmation with the products, prices, delivery, payment and these terms.
If a product you ordered is no longer available, we tell you. You can take the rest of the order or cancel it; anything you paid for what we do not deliver is refunded in full.

3. Prices

Prices are in Moldovan lei (MDL) and include 20% VAT. Delivery is added separately; you see it in the cart and at checkout, before you pay. The price shown when you order applies.

4. Payment

Cash on delivery: you pay when you receive the parcel, at the Nova Post branch or to the courier. Not available for parcel lockers or for orders with a tour.
Bank transfer: after you order you receive the payment details; we ship once we receive the payment.
Card (Visa, Mastercard, Apple Pay, Google Pay) and MIA, through maib, when they are offered at checkout.

The payment methods for each order are the ones shown at checkout.

5. Delivery

We deliver in the Republic of Moldova through Nova Post: pick-up at a Nova Post branch (free), pick-up from a Nova Post parcel locker (free; only for orders without alcohol, see point 6) or courier to your address (72 MDL, i.e. 60 MDL + 20% VAT; free for orders from 500 MDL). These are the costs on the date of this version; the cost that applies is the one shown at checkout.
You choose the branch, locker or address at checkout. We confirm the delivery time after you order.

6. Alcohol: sold only to people aged 18 or over

Selling alcoholic drinks to people under 18 is prohibited. By ordering a product with alcohol you confirm that you are at least 18.
A parcel with alcohol is handed over only to a person aged at least 18, on presentation of an identity document or another official document with a photo; without it, the parcel is not handed over (Law no. 1100/2000, art. 30 (j), applied to wine by Law no. 57/2006, art. 23 (6) (g)). That is why orders with alcohol are delivered to a Nova Post branch or by courier, not to a parcel locker, where nobody can check the document.
Alcohol-free wine (LifWin, under 0.5% vol.) is not covered by these rules.

7. Returns and complaints

Right of withdrawal. You can withdraw from buying wine, without giving a reason, within 14 days of the day you received the parcel (Civil Code, art. 1060). Send us a clear statement within that time, for example an e-mail to [email protected]: “I hereby give notice that I withdraw from the contract for the sale of the following products: …, order no. …, received on …; name, address, date.” Simply sending the parcel back, without a statement, does not count as withdrawal.
Send the wine back within 14 days of your statement; you bear the direct cost of returning it. We refund the amount paid, including standard delivery, within 14 days of your statement, by the same payment method; we may wait until we receive the wine back. The extra cost of a delivery more expensive than the standard one (for example the courier, compared with free branch pick-up) is not refunded (Civil Code, art. 1057, 1063, 1064).
The 14-day right of withdrawal does not apply to tours and events on a confirmed date (Civil Code, art. 1065 (1) (l)); the rules in point 8 apply.
Faulty wine. If the wine you receive does not conform (for example faulty, spoiled or a different product from the one ordered), write to us within 2 months of noticing it; for wine, which is not a durable good, we are liable for defects that appear within 30 days of the sale. You can choose a replacement or a refund. We examine the complaint and reply within 14 days at most (Law no. 105/2003 on consumer protection).
For a return or a complaint, write to us or call us (point 10); we tell you how to hand the wine back.

8. Tours and events at the winery

Winery tours are paid in advance, when you book. Group visits and events (family, corporate, team building) are paid online in full or with a 30% deposit; the rest is paid at the winery.
The date you choose is a request: we check availability and confirm it by e-mail, by phone or on the channel you chose. If the date is not free, we suggest another one or refund the amount paid in full.
Cancelling a winery tour is free up to 72 hours before. For group visits and events, the cancellation terms are agreed when the date is confirmed.
Wine is served only to people aged 18 or over.

9. Personal data

We use your data to process your order and booking. Details: Privacy and cookies.

10. Contact and disputes

For questions and complaints, write to [email protected] or call +373 60 213 339. We try to settle any disagreement amicably. You can also turn to the Agency for Consumer Protection and Market Surveillance or to the competent court of the Republic of Moldova.