Delivery and payment

We deliver our wines within Moldova with Nova Post. You see the delivery cost in your cart before you pay.

Delivery

• Nova Post branchFree
• Nova Post parcel lockerFree
• Courier to your door72 MDL (60 MDL + 20% VAT); free from 500 MDL

You choose the branch, locker or address at checkout. Wine can be collected from Nova Post branches and parcel lockers. Being 18 or over is confirmed when you place the order.

Payment

• Cash on deliveryWhen you receive the parcel, at a branch or from the courier (not at a parcel locker); wine orders only
• Bank transferWe ship as soon as your payment arrives
• Card and MIA (QR code)Visa, Mastercard, Apple Pay, Google Pay: coming soon, via maib

Card payments take place on maib’s secure page with 3-D Secure authentication; your card details never reach us. After paying you receive a confirmation by e-mail; a card payment is refunded only to the card used to make it. Details in our Terms and conditions, point 4.

Winery tours

• PaymentIn advance, when you book, by bank transfer
• ConfirmationWithin 24 hours by email, Telegram, WhatsApp or SMS, as you prefer
• CancellationFree up to 72 hours before your tour

The date you choose is a request: if it isn’t available, we’ll suggest another one or refund you in full. An order with both wine and a tour is paid by bank transfer; to pay for wine on delivery, place it as a separate order.

Prices

Prices are in Moldovan lei (MDL) and include 20% VAT. You see the total with delivery before you pay.

Returns and refunds

You can withdraw from buying wine within 14 days of receiving the parcel, without giving a reason: send us a statement within that time, for example an e-mail to [email protected], and send the wine back within 14 days of your statement; you bear the direct cost of returning it. We refund the amount paid, including standard delivery, within 14 days of your statement, by the same payment method; a card payment is refunded only to the card used to make it. If the wine you receive is faulty, write to us within 2 months of noticing it. All the conditions are in our Terms and conditions, point 7.

Track your order

When your parcel leaves, we email you the Nova Post shipment number and a tracking link. You can check your order status at any time on the Track your order page with your order number and the phone or email you used.

Questions

Write or call us: Contact. More answers in our FAQ.

We don’t sell alcohol to anyone under 18. Please drink responsibly.